How to Make a Review on Opentable on My Computer
What are OpenTable users saying about the software?
User Review Highlights
Ease-of-utilise
out of 5Client Back up
out of 5Value for money
out of 5Functionality
out of 5-
"OpenTable offers peachy customization options for searching through different restaurants. You take the power to search by neighborhood, occasion and price."
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"Like shooting fish in a barrel to utilise, love the eatery suggestions and what'south available now options. Points are smashing as well that can be redeem for gift certificates/greenbacks."
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"Finding a new restaurant and earning points for eating at some of my favorites... what's not to love. Beingness able to make, modify or cancel reservations without having to telephone call is the all-time."
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"The only downside to OpenTable is that non every eating house is a member and then yous cannot make reservations all in one place nor see all bachelor restaurants to cull from."
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"The plan volition sometimes glitch and go offline."
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"Never once have I had a problem with this app in booking or reserving a tabular array at a eating place."
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Showing 1 - 25 of 924 reviews
Time used: Less than 6 months
MartÃn
Verified reviewer
Company size: 501-i,000 employees
Industry: Police force Practice
Fourth dimension used: Less than two years
My experience is very good I actually recommend it
Possibility to view and evaluate different options of restaurants in one identify. Very easy to make a reservation
The appearance could be improved. Sometimes information technology is difficult to sort the restaurants by cost. It could accept more filters by blazon of food.
Visitor size: 51-200 employees
Industry: Education Management
Time used: More than than ii years
Very easy platform to utilise to find and book restaurants. You can search for restaurants by cuisines, location and availability and once you lot have fabricated a booking you can also easily change the booking by following the link in the email. If y'all brand a booking and don't plow upwardly they too transport you an email to enquire you to abolish if you cannot go far so that small businesses are non impacted by people not Turing up for their reservations. All in all a very easy to utilize product and this is the only software I apply to book restaurants in my metropolis. Shame it is not available more widely beyond other countries!
I can't remember of whatever cons except sometimes, it's possible that some slots that are cancelled are not e'er available on open up table but I suspect that is got more than to do with restaurant updating their availability rather than open table
Eric R.
Verified reviewer
Company size: 2-10 employees
Industry: Research
Time used: More than than 2 years
When OpenTable had a cleaner reservation system, it was first-class. You could book style ahead of time and they had a points-based system that earned you rewards. Old a few years dorsum, they lost a lot of their functionality and they seemed to lose their ability to book a lot of restaurants they'd previously had. The rewards organisation was a big part of my regular utilise, then I stopped using them as often as a event.
When at that place is a reservation pick on the listing for a eatery, it is kind of subconscious. This makes very little sense.
OpenTable had an incentive program.
Company size: eleven-50 employees
Manufacture: Construction
Time used: More than 2 years
Information technology is piece of cake to book reservations online without talking to someone on the telephone.
Although Open up Table may book a reservation, not all restaurants actually laurels these reservations.
Company size: 51-200 employees
Industry: Apparel & Mode
Time used: More two years
I honey beingness able to hop on OpenTable and very quickly run into what restaurants have availability and what times. Makes it and so easy to choice what time works for u.s..
Not sure if its the restaurant rules or OpenTable merely oft times I will become no results for a political party of 2, but when I put in a political party of iii- there are open reservations.
Visitor size: 1,001-5,000 employees
Manufacture: Real Manor
Time used: More than than 2 years
like shooting fish in a barrel to utilise, and convenient!
I love that I do non have to call the eating place itself to book reservation, and that I can just log in to Open Table to look for availability
You lot practise get dinged if you lot fail to show up several times for your reservations, your account may get locked
Company size: 1 employee
Manufacture: Hospitality
Time used: More 2 years
I love using this app! Booking a reservations takes virtually 30 seconds total. They follow-upwardly with a confirmation email, as well as emails after your dine, offer the ability to rate the feel for the benefit of the restaurant and other users, and they promptly credit yous the points yous've earned. The app besides lets you input any special occasions you'd like to notate, which is really handy for birthdays, anniversaries, etc.
The OpenTable app rewards yous for making reservations - something you would likely practise anyway! Not but that, but it makes the reservation process that much easier. You simply wait up the restaurant, instantly encounter what days/times are available, and in a few clicks, y'all take your reservation. As soon as your reservation is completed, you earn points for dining. Once your point balance gets high enough (which doesn't take that long if y'all dine frequently), you can exchange those points for dining credits, or use them for discounts on hotels, or on flights booked through Kayak! Yous can supercharge your point earnings by selecting restaurants that have need dates/times that they would similar to fill, frequently earning you 10x the points y'all would normally earn on a regular reservation.
The only negative is that not every restaurant is on it. Information technology does have a dominant presence in the manufacture, and so while you may not e'er discover a buffet or coffee store, a reputable restaurant is usually on the platform.
Grayson
Verified reviewer
Industry: Restaurants
Time used: More than two years
Not enough to list. Exposure, but it'southward express for smaller companies.
It allows you to assign tables in the eating place as they come in and shoes a fairly good task of tracking several metrics like turn time, server encompass counts, etc. It also has means to annunciate and draw in customers who may not know about y'all.
It'due south impossible to compete. With the difficulty in finding a restaurant equally a customer information technology translates to moe exposure for larger chain restaurants with budgets to throw at open tabular array. Likewise, information technology'southward pricey. The price per guest that books is unreasonable and yous still have to pay more to annunciate. It'southward just not worth it in my stance. That are cheaper methods available that focus on telephone number advertizing as opposed to email (considering who opens email present). At that place are text message options with open up table simply they are buried and not constructive.
Company size: 11-50 employees
Industry: Non-Profit Organization Management
Time used: More than 2 years
My experience as a hostess in a high end jazz order has been great. Once y'all become the migrate of using Open up Table, it's piece of cake to utilise and implement, easy to modify tables effectually and has been an first-class source of information considering it stores history on any customer that is entered into the system.
The features nearly liked are the customer history, ability to bypass the standard programming for a table and put in special requests. I too like the ease of which you tin can change a flooring program and number the tables to accommodate various special occasion situations. And I like the power to no-show a client and they receive that response. Also like the power to enter in special codes like anniversary, altogether, special event, gluten gratuitous, etc. This all helps the states to give the client a superior feel.
The system is only as practiced equally what is programmed into it. You have to larn the tricks and tips to movement effectually the Open up Table arrangement in order to get past what it tells y'all upfront.
Company size: 11-50 employees
Industry: Restaurants
Time used: Less than ii years
Amazing. Kept us then organized in the summer
I dearest that texts are sent when the table is ready, its much more organized than other places ive worked where y'all just utilize a book. The option for mobile bookings is amazing too . I worked at a busy restraunt on a lake and information technology saved united states in the summer, kept everything so organized
Sometimes bookings would come up through when we were extremely busy, merely im not sure if that was management or opentable.
Company size: 1 employee
Industry: Human Resources
Time used: More than 2 years
I would strongly recommend OpenTable. It makes making restaurant reservations a breeze. I recollect it'due south much meliorate compared to other apps alike (such as Resy).
OpenTable is a a great website/app for making reservations. They allow you to notify the restaurant of special occasions (birthday, anniversary etc.) and also allow you invite other guests in your party. Information technology'due south like shooting fish in a barrel to make, modify or abolish reservations. It works integrated with my Google calendar app then if I'k making a reservation ahead of time I accept a 2d reminder in my calendar app. I really savour their rewards program also.
I don't have any real complaints most OpenTable, only I wish their network was larger. OpenTable is well connected in major cities (I employ it when I travel as well) but many restaurants I establish in small-scale cities/towns are not part of the network.
Company size: 11-l employees
Industry: Not-Profit System Management
Time used: More than than 2 years
New York can be a very busy and intimidating place for outset fourth dimension visitors. And my experience was no different; my offset night out exploring was hellish. I had figured I could hands practise a walk-in to any of the restaurants I had spotted on my way to my Air BnB and become to bask a repast -- well, they were all booked; and I had to settle for a pizza delivery service. God bless my hosts for stepping in the next day and introducing me to OpenTable for my first booking. I have never dined any other way on any my trips to cities served by OpenTable.
The best thing about making reservations on OpenTable is the vast array of dining locations available to you. We are able to easily detect niche restaurants that offer the often-scarce African-ish menus we love to explore on trips and compare to what we are used to back dwelling house. Profiles of locations are also detailed enough to assistance me in my emptying process so then I am very confident of my decision on where to eat when I somewhen make information technology.
What I dislike about using OpenTable as a diner is the same thing that makes it good. The huge number of choices available can make deciding on where to volume a bit of a headache
Company size: 201-500 employees
Industry: Financial Services
Fourth dimension used: More 2 years
Overall both the app and the website are very user friendly and make dining out less stressful, especially with a large group. Open table is offered in many cities then it is groovy to use when traveling if you are nervous about restaurants filling up.
I like that the app is super easy to use. You can easily filter for timeslots, neighborhoods, cuisine type and even toll range.
I am still trying to understand the "invite" feature, from what I can tell, it just sends a text to your invites which is non always helpful. I am besides confused on how the rewards arrangement works, I have racked upwardly plenty points to claim a reward but information technology is non clear how to redeem
Company size: 1 employee
Time used: Less than 2 years
I get-go downloaded OpenTable when my boyfriend and I wanted to become to this insanely popular breakfast spot in Washington DC. We had been in that location many times earlier and the wait was e'er a minimum of 45 minutes. I called the restaurant to see what the look time would be and the hostess told me near the app. Since the starting time use, I was sold. Surprising that information technology's non more well known, if you ask me.
What the software does is quite cool. Many restaurants these days don't take reservations so you're forced to attempt your luck and hope for a curt look time. With OpenTable, that's not an consequence; what they practise is place your name on the list of guests that the eating place already has. All you accept to practice is make certain you get at that place when information technology'southward your plow. You lot spend your "wait time" doing whatever you lot want (including rolling out of bed). The corporeality of time saved is fantastic; plus, you don't have to stand around waiting with people during the pandemic. Y'all tin can also order food for delivery or pickup.
I call up my merely complaint would be the fact that availability outside of my area is deficient. I travel a lot to and from Atlanta, LA, and Vegas. Perchance I'grand just spoiled by the availability hither in DC.
Company size: 51-200 employees
Industry: Hospitality
Time used: More than two years
OpenTable is wonderful, not only do they take fast and professional customer service, they're likewise improving the software everyday. I honey that nosotros can train our hosts rapidly and use the software to make it an enjoyable dining experience for our guests.
From a sales perspective, Open Table is fantastic at making sure we accept plotted the proper rooms for private events. It is constantly making suggestions and making certain we're in the right fourth dimension slots for turning tables. For our FOH manangers, it is very easy to train on which makes it less time consuming in the host training process. Guest center is too a smashing hub to bank check reviews, see your seating from an app on your phone and brand any changes on the go. Love the pop up function and notes department to make certain our hosts have all the information they need. OTrestaurant.com is also wonderful to make sure we have all the correct marketing tools turned on and become bachelor to our guests. It is important that our guests have an ease of employ to make a reservation and with the bonus points they receive from booking on open table it is just a plus for us to use the software.
Not a con, but we would love to see Open Table integrate with private dining software to make plotting private events faster.
Betoken system that our guests like for loyalty, ease of utilise, customer service, guest center part.
Hi Kathryn, thanks and so much for taking the time to write a review!
Ellie
Verified reviewer
Visitor size: 10,000+ employees
Industry: Retail
Fourth dimension used: More than 2 years
I dearest using OpenTable to discover new and exciting restaurants around me, and the booking feature could non be easier. Every bit someone who isn't a fan of phone calls, I dearest that I tin easily observe available reservations and make updates and edits equally I become.
Sometimes OpenTable will show availability only then it will be gone when I go to book it, or it will only show a small amount of openings but when I call at that place'south more than. This could be more of a restaurant based matter, but would love more than transparency on that issue
Louisa
Verified reviewer
Company size: 1 employee
Industry: Marketing and Advert
Time used: More than than 2 years
I accept loved using OpenTable to manage large group dinners for my student organizations, and volition continue to use it for company dinners or social events once I graduate!
Using this software every bit a college student to book dinners for the many different clubs and organizations of which I am a part has made my life so much easier. With OpenTable, I tin can easily search a wide variety of restaurants in my city, narrow down my options with filters, dig deeper with detailed and accurate reviews, and then finally volume my reservation with a simple few clicks of a button. Additionally, the applications integration with Google calendar makes creating reminders for my reservations a breeze.
I feel that OpenTable could be improved by having a more straightforward report of a restaurant's specific features on their review page, like Yelp provides.
Visitor size: 501-one,000 employees
Industry: East-Learning
Time used: More 2 years
Ane of my favorite features about this product is that you tin earn points but by using the app to book reservations. When you lot are at the restaurant the host will mark y'all as having attended and you will earn points that can be redeemed for items at the eating place you are at.
Most restaurants do not have a "tap to cancel" feature so it makes it cumbersome to take to call the eatery and cancel your reservation instead of beingness able to handle everything directly through the app.
Dominic
Verified reviewer
Company size: 51-200 employees
Manufacture: Pharmaceuticals
Time used: More than ii years
Easy to make a reservation for a group of people and know availability immediately.
Piece of cake to detect a restaurant whether local or in another surface area
None, very like shooting fish in a barrel to navigate and makes changes or cancellations to a reservation
Company size: ane,001-5,000 employees
Time used: More than two years
OpenTable allows you to easily brand a reservation online within 2 minutes. No more calling, waiting on hold, and waiting for staff to bank check the seating chart to see when they can squeeze y'all in. By booking reservations online through OpenTable you lot can see when times are bachelor immediately for nigh any notable restaurant.
I can't think of any cons to using this software. OpenTable provides an like shooting fish in a barrel style to make a reservation. And cancelling the reservation is just as easy.
Visitor size: 201-500 employees
Industry: Compages & Planning
Time used: More than 2 years
Uncomplicated efficient manner to book reservations at restaurants whether for my personal life or for groups in my professional life. Offers expert recommendations if your desired spot is fully booked. The notification system if your a reservation opens up is too very useful
The communication organisation with the restaurants and bars doesn't seem to work. Or maybe it is difficult to observe at times. I was told on one of my reservations to inform the restaurant if I would be belatedly through the in-app message system, just I wasn't able to exercise that.
Company size: 5,001-10,000 employees
Time used: More than 2 years
I similar how easy it is to search for restaurants past name or location and speedily make a booking without having to make a phone call or look on concur. The diverseness and corporeality of restaurants on OpenTable is impressive, more and so than other similar services. I similar the loyalty points you can earn throughout the twelvemonth to redeem for gift cards or even donate to charity.
Non all restaurant establishments use this software, and then you are somewhat limited to which places you tin can volume with.
Dani
Verified reviewer
Company size: 51-200 employees
Industry: Entertainment
Fourth dimension used: Less than 2 years
Very easy system to use for reserving tables at your fav restaurants. It'south quick, like shooting fish in a barrel and always send you a reminder so you don't forget.
I haven't experienced anything that I could least nether here.
Verified reviewer
Company size: 2-x employees
Industry: Restaurants
Time used: More than two years
Table reservation management is the basic goal, and attracting new patrons is too correct up there. On the latter, OT is merely fair. They used to be amend well-nigh bringing in new people, but seem to accept changed their algorithm. Just it'south non as bad as the money grubbers at Yelp who go out of their way to forbid people from seeing your eating place name unless you pay them absurd amounts.
OT is a reasonably priced reservation arrangement that is reliable and straightforward to use. It offers more than extensive services for a large performance, but in its minimal course is piece of cake for a small-scale (35-45 seat) eating house to utilise without dedicating a person to managing information technology.
The mobile app could exist smashing, but isn't. In that location are three means to interact: PC Web, Mobile Spider web, and Mobile App (Android in my case). They all have slightly unlike functionality, for no good reason. - Case i: The mobile app lets you run into previous times a patron came in; mobile Web and PC Spider web only tell you the number, not the dates. But the mobile app doesn't requite you control over scheduling and such. So you find yourself flipping among multiple devices to get your job washed. - Example ii: Mobile Web and mobile app require constant re-login. PC does not. - Example iii: PC works reliably to see reservations, but afterwards a menstruation of inactivity, stops allowing interaction (such equally setting a invitee to "Seated"). A browser refresh is required. Exasperating!
We started with OpenTable, went to SeatMe when OT got too expensive for the dedicated unit, and and then were approached past OT with a better system (deject-based). We never looked dorsum. Yelp maybe works for huge restaurants but isn't practical for a small functioning.
Source: https://www.softwareadvice.com/retail/opentable-profile/reviews/
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